How to write a heating claim correctly: in housing and communal services, housing and communal services, housing and communal services, UK, samples

The quality of the provision of services by public utilities does not always meet the accepted standards. This is especially true for district heating, the characteristics of which the user cannot independently influence. In this case, you should know how to write a claim for heating: in housing and communal services, housing office, homeowners' association, UK, samples. This will be the first step in solving the problem.

In what cases is a claim made

The procedure for providing heat supply is described in detail in the contract drawn up between the tenant of the house and the organization responsible for this - housing and communal services, management companies, etc. In case of non-observance of its points, first of all, an act of heating claim is drawn up. It includes clauses of the contract that are violated by the responsible party.

However, even before signing the document, you need to familiarize yourself with the compliance of its content with the current norms. The main one is Law No. 354 of the Government of the Russian Federation. Therefore, before writing a claim to the residential complex for heating, you need to decide which clauses of the contract and this law were violated:

• Uninterrupted maintenance of temperature in living rooms not lower than + 18 ° С, in corner rooms + 20 ° С;
• Temperature tolerance ± 4 ° С at night. In the afternoon from 5:00 to 00:00 - no more than ± 3 ° С;
• Pressure deviation in the heating system is not allowed.

Additionally, you need to familiarize yourself with the procedure for eliminating emergency situations. Each heating claim template must include a link to the relevant clause of the contract. It describes actions in case of gusts or failure of system elements - radiators, pipes, valves, etc.

Before a claim is made to the housing office for heating, you should contact the responsible persons in this service. Their contact numbers are indicated in the contract, but you need to pay attention to the working hours of the organization.

Drawing up an act

Is the claim to the HOA for heating the only document in the event of non-compliance with the supply of the coolant with the required heating level? To confirm the fact of violation of the contract, a temperature measurement report must be provided. Its compilation should be handled by the Criminal Code providing services. To do this, it is enough to write a statement in free form, register it and keep a copy.

After agreeing on the day and time of the measurements, before a claim is made to the heating management company, its representative is obliged to verify the current temperature readings with the standard ones. During this, you need to pay attention to the following actions of the employee:

• The device must be checked, as evidenced by the seal and passport;
• The thermometer is placed at a height of more than 1.5 m from the floor and 1 m from the wall;
• Measurements are taken in every room. The interval is at least 10 minutes.

Based on the data received, an act is drawn up. The standard form of the form differs from organization to organization. The representative of the Criminal Code or Housing Office must have it. it is important to pay attention not only to the obtained values ​​of the degree of heating of the room, but also to its characteristics. A well-prepared claim to housing and communal services for heating must take into account the compliance of the heat transfer resistance of walls and window structures with the standards. Otherwise, the claims may be deemed unfounded.

The owner of the apartment has the opportunity to indicate disagreement in some points of the act.Often, the subsequent claim for the lack of heating is the result of a violation of the rules and methods for taking temperature measurements in an apartment.

In the executed act, the instruments with which the measurements were carried out, their mode of operation and the error of readings must be indicated. Also, the document contains the name of the performer, his position.

Example of filing a claim

Having determined that the quality of the provided heat supply services does not meet the requirements, you can begin to form an act of claim for heating. Like any document, the claim consists of several sections - the "heading", the main text and information about the person who made it. Sometimes the time for consideration of a complaint depends on the correct registration, and in some cases it may be legally rejected only due to non-compliance with the rules of office work.

Cap

First, you must specify the details of the organization to which the complaint is being made. If it is necessary to write a claim to the housing and communal services for heating, the full name and the person responsible for the failure to perform services must be assigned. It is desirable, but not necessary, to indicate the address of the housing office or HOA.

In order for the complaint to be considered, it is necessary to indicate from whom it was received. The full name of the tenant who drew up the document, his residence address and contact phone number are registered. At this point, you need to be careful, since the claim must be filed from the person in whose name the contract is concluded.

It is not recommended to call this organization instead of a claim to housing and communal services for low-quality heating. Given the specifics of the work of such companies, such actions often do not lead to a solution to the problem.

Main part

In it, you first need to make a reference to those documents according to which the management company is obliged to provide a heat supply service. The sample heating claim contains the contract number and the date of its conclusion.

Then you need to carefully describe the essence of the claim to the housing office for heating .:

• Indicate the norms for the supply of heat energy for apartment buildings. It was said about them above;
• Schedule the dates and times when the inconsistency of the temperature regime of the heating operation was recorded. As an additional document, an earlier drawn up act on the actual operation of the heating system is attached;
• In the claim to the HOA for heating, describe the possible consequences of non-compliance with the rules of the contract. Most often, it is a recalculation of the payment made for the services provided;
• Finally, the requirements for solving the problem are described.

In the final part of the claim to the heating management company, you must indicate the date of its preparation, full name and sign.

The content of the claim to housing and communal services for heating may vary depending on the specific situation. But in any case, you need to give links to the relevant clauses of the contract and regulatory documents for heat supply.

What to do with your complaint

After drawing up the document, you should follow the rules for registering it with the management company. This can be done in two ways - take it yourself or send it by registered mail.

Heating claim registration

The claim for the lack of heating is drawn up in 2 copies. One of them is given to the management company, and the second remains with the tenant. At the same time, on the second act, the claim for the lack of heating must be accompanied by the incoming registration number, full name and signature of the responsible person who registered the document.

After that, the HOA has a month to satisfy the requirements for the complaint. The exceptions are those cases when a written complaint in housing and communal services concerns emergencies - elimination of a leak, replacement of failed radiators, etc. The time for a decision is determined by the clauses of the agreement, but cannot exceed 1 day. Otherwise, the management company will be obliged to compensate for the consequences of the untimely eliminated accident.

Submitting a claim by mail

A correctly written complaint based on a sample heating failure claim can be mailed. This should be done by registered mail with the obligatory notification of the sender of the receipt. In this case, the lead time starts from the moment the organization receives the complaint.

In practice, it is not recommended to do this, since a possible error in the recipient's address or errors during registration may delay the solution of the problem for a longer time. An alternative is to submit a claim to the housing office for poor heating by a responsible person using a power of attorney.

What if the claim to the HOA for heat supply was not satisfied? If you are firmly convinced that you are right, you can contact the higher authorities. These include the city housing inspectorate, Rospotrebnadzor, prosecutor's office, and court authorities. In this case, with a positive solution to the claim to the management company, additional compensation may be obtained.

The video shows an example of a solution to low-quality heating by filing a claim: